Resident Services Coordinator

SARES REGIS Group; San Francisco (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

401(k) match

Rental discounts

Bonuses

Health benefits

Job summary

Sares Regis Group is seeking an experienced customer service professional for our 414-unit South Beach Marina Apartments in San Francisco. You will greet prospects, residents and visitors, delivering a personalized experience and addressing needs with care.

Engage residents, respond to concerns promptly, and coordinate daily communications and events. Strong written and verbal communication and proficiency with Outlook, Excel, and Word are required for success in this role.

Qualifications

• 1 year of excellent customer service experience and ability to pass fair housing exam.
• Ability to communicate clearly in writing and verbally.
• Experience with file audits, resident engagement, and property operations software.

Responsibilities

• Greet prospects, guests and visitors to the community.
• Provide a personalized experience with care and convenience.
• Engage with residents and maintain positive relationships.
• Respond to complaints promptly and professionally.
• Communicate community happenings via portal and postings.
• Plan and deliver resident events and activities.
• Identify opportunities to improve resident happiness.

Skills

Customer service

Communication

Resident engagement

Tools

Outlook

Excel

Word

Internet software

Job description

Overview

Build Your Career With Us!Sares Regis Group Residential of Newport Beach, California, is a privately held real estate development, investment and management firm that focuses on multifamily communities in the western U.S. Since its founding in 1993, SRG Residential has developed and acquired more than $7 billion in commercial and residential assets. The company manages a portfolio of approximately 42,000 apartment units.OPPORTUNITY: RESIDENT SERVICES COORDINATOR - SAN FRANCISCO, CA

DAYS REQUIRED: SUNDAY - THURSDAY, 9AM - 6PM

Sares Regis Group is seeking an experienced customer service professional to work at our beautiful 414-unit community, South Beach Marina Apartments! This is a great career opportunity in an ideal location!

Essential Functions:

• Responsible for greeting prospects, guests and visitors as they arrive to our community


• Provide a personalized experience, with emphasis on care and convenience for our future and current residents


• Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled


• Respond to resident complaints and concerns in a timely and professional manner, making sure every situation handled ends with gratification


• Act as the communication center providing residents community happenings daily, weekly, or monthly via the computer portal and postings.


• Plan, promote and deliver resident events and activities ensuring resident’s find value outside the walls of their apartment home


• Identify, communicate and implement opportunities to improve resident happiness and service.

QUALIFICATIONS Must have 1 year of excellent customer service experience with ability to pass fair housing exam.

Must have relevant experience. Ability to effectively communicate both written and verbal. Experience with file audits, customer service and resident engagement a must! Ability to work independently without direct supervision. Must have knowledge of operations software used at the property level; Outlook, Internet software, EXCEL, and WORD. Current driver's license and auto insurance. Able to work weekends and overtime as job requires.

Salary is $28.00-$30.00/hour. We offer a competitive compensation package that includes a 401(K) match, rental incentive and renewal compensation, bonuses, and rental discounts depending on location. Regular full-time employees who work between 30-40 hours a week are eligible for medical, dental, vision, other voluntary benefits and vacation accrual. Sick time accrual is provided in accordance with law.

SARES REGIS CAREERS WEBSITE EQUAL OPPORTUNITY EMPLOYER All positions contingent on completion of successful background screen and drug test.