Resident Service Assistant

Senior Lifestyle; Niles Township (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Paid time off

DailyPay

Job summary

Senior Lifestyle in the United States seeks a dedicated receptionist/concierge to support operations and oversee HR-related tasks at a community. You will handle mail, packages, resident services, and assist with building access and security while coordinating with management.

The role requires strong English communication, excellent customer service, and the ability to log deliveries, greet residents, and assist with orientation and benefits administration as needed.

Qualifications

• Information Systems skills related to handling mail, access, and resident records.
• Clear communication in English to respond to emergencies and coordinate with staff.
• Flexibility to perform multiple support functions as needed.

Responsibilities

• Mail and package handling, logging, and notification to residents.
• Concierge and resident services: greet residents, log access, and assist with requests.
• Building security and safety duties, monitor lobby, manage sign-in/out and reporting.
• Other duties as assigned by management.

Skills

Information Systems

Personal Attributes

Other/Preferred

Job description

• Compensation: USD 18.50 - USD 18.50 - hourly

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible foroverseeing the Human Resources function at a community. This position handles issues such as, but not limited to, recruiting, new hire orientation, benefits administration, payroll and maintains files. This position reports to the Executive Director and may be required to supervise other staff positions.

Job Description

Position Summary:

This position is responsible for supporting operational and administrative efforts as needed.

Essential Functions:

Mail and package handling

• Accepting and logging all incoming mail, packages, and deliveries from various carriers like USPS, FedEx, and UPS.
• Notifying residents when packages or registered mail have arrived.
• Distributing mail and packages to the correct recipients or storing them in a secure package room.
• Researching and rerouting unidentified packages.
• Conduct regular audits of the package room to ensure inventory is accurate.

Concierge and resident services

• Valet resident and guest vehicles
• Greeting and providing a friendly, welcoming presence to all residents, guests, and vendors.
• Monitoring lobby traffic and managing building access for visitors and contractors.
• Answering resident inquiries via phone, email, and in person.
• Coordinating with building management and maintenance teams to log and resolve resident requests.
• And other tasks assigned by the Director

Building security and safety

• Conducting regular patrols of the building to ensure vehicle parking is accurate
• Monitoring surveillance cameras while covering for the receptionist
• Ensuring only authorized vehicles can access the building’s parking lot reserved spaces.
• Reporting any suspicious activity or maintenance issues to the appropriate management.
• Handling keys and managing a sign-in/sign-out log for new residents.
• Perform other duties as assigned.

Qualifications

Qualifications/Skills/ Educational Requirements:

Level of Formal Education: n/a

Area of Study: n/a

Years of Experience: n/a

Type of Experience: N/a

Special Certifications: None

Language Skills: Acceptable proficiency in English to perform job duties, communicate with supervisor and other employees, and respond and communicate to emergency situations.

Skills and Abilities:

Information Systems:

Personal Attributes:

Other/Preferred:

• Use bullets here.

Driving Requirements

Does this job require the ability and license to drive an automobile? X Yes No

Is driving an automobile an essential function of this job? X Yes No

Management/ Supervisory Authority
Does this job manage or supervise associates? Yes X No

What positions will the job manage?

This position requires the individual meet the following requirements:

Brief Description of Work Environment(s):

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off.All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.

Job Location