Concierge

Senior Lifestyle; Gorham (ME); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Retirement benefits

Short-term disability

Long-term disability

Paid time off

DailyPay

Job summary

Senior Lifestyle in Gorham, ME seeks a friendly, customer-focused team member to assist residents, guests and vendors with HEART: Hospitality, Excellence, Appreciation, Respect & Teamwork.

This full-time role includes greeting visitors, answering phones, processing work orders, receiving packages, monitoring access and supporting other departments to maintain a safe, welcoming community for residents and staff.

Qualifications

• Clear and effective English communication.
• Ability to work as part of a team and multi-task.
• Capacity to make independent decisions when needed.
• Compassionate, professional and friendly demeanor.

Responsibilities

• Greet residents, visitors, prospective residents and families.
• Answer telephone calls and route inquiries.
• Monitor safety systems and investigate unusual activity.
• Process reports for work orders, incidents and concerns.
• Receive packages and deliver or hold as requested.
• Maintain sign-in/out log for keys and passes.
• Assist other departments with administrative tasks.
• Ensure timely responses to resident/family/employee concerns.
• Maintain a positive and professional attitude toward residents and coworkers.

Skills

English communication

Teamwork

Multitasking

Independent decision making

Empathy

Tools

Outlook

Excel

Word

Job description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for providing assistance to residents, guests and vendors in the community.

Job Description

Monday - Friday Full Time

• Greet residents and provide general assistance to visitors, prospective residents, and families.
• Answer telephone calls.
• You may be asked to ensure the safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.
• Process reports for such things as work orders, incidents and concerns.
• You will receive packages, plants, prescription drugs, etc. and deliver or hold as requested.
• Maintain the sign in/out log for the issuance of community keys, and gate passes.
• You will assist other departments with administrative functions.
• Ensure that resident/family/employee concerns receive timely response and follow up, thus striving to provide a high level of customer satisfaction.
• Maintain a positive and professional demeanor toward all residents, visitors and co-workers.

Qualifications

• Three (3) months of related experience is preferred.
• You need to be able to communicate clearly and effectively in English.
• You have highly proficient computer skills. Proficiency with Outlook, Excel and Word is required.
• You are compassionate, professional, kind, engaging, empathetic and helpful.
• You have the ability to work as a part of a team and handle multiple tasks efficiently.
• You possess the ability to make independent decisions when circumstances warrant such action.
• You can maintain a positive and friendly demeanor toward the residents and your co-workers.

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.