Resident Service Assistant

Senior Lifestyle; Lincolnwood (IL); On-site; USD 53,010,000 - 63,370,000; Full time

Benefits offered by this job

Comprehensive benefits

DailyPay access

Vaccination program

Paid time off

Job summary

Senior Lifestyle in Lincolnwood, IL is seeking a resident services associate to support daily operations. You will handle mail and packages, greet residents and guests, log deliveries, and coordinate with management to resolve requests.

You will assist with building security, monitor lobby access, perform basic patrols, and help maintain a safe environment. The role includes a comprehensive benefits package, DailyPay access, and a culture built on Hospitality, Excellence, Appreciation, Respect

Job description

Company Description

Do you have HEART? We are looking for individuals who can embrace our mission to purposely brighten and enrich the lives of those we serve with HEART; Hospitality, Excellence, Appreciation, Respect & Teamwork. In this role you will be responsible for overseeing the Human Resources function at a community. This position handles issues such as, but not limited to, recruiting, new hire orientation, benefits administration, payroll and maintains files. This position reports to the Executive Director and may be required to supervise other staff positions.

Job Description

Pay Rate = $18.50 per Hour

Position Summary

This position is responsible for supporting operational and administrative efforts as needed.

Essential Functions

Mail and package handling

• Accepting and logging all incoming mail, packages, and deliveries from various carriers like USPS, FedEx, and UPS.
• Notifying residents when packages or registered mail have arrived.
• Distributing mail and packages to the correct recipients or storing them in a secure package room.
• Researching and rerouting unidentified packages.
• Conduct regular audits of the package room to ensure inventory is accurate.

Concierge and resident services

• Valet resident and guest vehicles
• Greeting and providing a friendly, welcoming presence to all residents, guests, and vendors.
• Monitoring lobby traffic and managing building access for visitors and contractors.
• Answering resident inquiries via phone, email, and in person.
• Coordinating with building management and maintenance teams to log and resolve resident requests.
• And other tasks assigned by the Director

Building security and safety

• Conducting regular patrols of the building to ensure vehicle parking is accurate
• Monitoring surveillance cameras while covering for the receptionist
• Ensuring only authorized vehicles can access the building’s parking lot reserved spaces.
• Reporting any suspicious activity or maintenance issues to the appropriate management.
• Handling keys and managing a sign-in/sign-out log for new residents.
• Perform other duties as assigned.

Qualifications

Qualifications/Skills/ Educational Requirements:

Level of Formal Education: n/a

Area of Study: n/a

Years of Experience: n/a

Type of Experience: N/a

Special Certifications: None

Language Skills: Acceptable proficiency in English to perform job duties, communicate with supervisor and other employees, and respond and communicate to emergency situations.

Technical Competencies: n/a

Skills and Abilities:

Information Systems:

Personal Attributes:

Other/Preferred:

• Use bullets here.

Driving Requirements

Does this job require the ability and license to drive an automobile? X Yes No

Is driving an automobile an essential function of this job? X Yes No

Management/ Supervisory Authority

Does this job manage or supervise associates? Yes X No

What positions will the job manage?

Additional Information

Senior Lifestyle offers a comprehensive benefits plan to eligible team members including health, dental, vision, retirement benefits, short-term disability, long-term disability, and paid time off. All Senior Lifestyle positions are eligible to use DailyPay, an application that allows you to access your earned but unpaid wages before your next payday. Senior Lifestyle requires that all employees provide proof of COVID-19 vaccination unless exempt due to medical, religious, or personal beliefs. Government requirements or exclusions may apply.