Resident Experience Specialist, Property Management

1KD THR Property Management LP; Pasadena (CA); On-site; USD 28,000 - 47,000; Full time

Benefits offered by this job

Annual bonus program

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company matching

Paid time off

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver high-level service to residents in a fast-paced environment. You will handle a wide range of duties including communication with residents, processing applications, and addressing property issues to maintain exceptional living experiences.

The role requires strong communication skills, proficiency in MS Word/Excel/Outlook/Adobe, and prior property management or customer service experience.

Qualifications

• High school diploma or GED required.
• Proven experience in property management administration or customer service.
• Proficient with MS Word, Excel, Outlook and Adobe; familiarity with property management software helpful.

Responsibilities

• Assist residents in person or by phone in a professional manner.
• Handle property issues and assess general property condition.
• Complete resident welcome calls and emails to ensure smooth move-in.
• Assist in processing Public Housing Agency applications and communicate with Housing Authority.
• Perform outbound delinquency calls for rent collections and address HOA violations.
• Review and manage items on applicable task lists.

Skills

Property management

Customer service

Microsoft Word

Excel

Outlook

Adobe

Property management software

Education

High school diploma or GED

Tools

Property management software

Job description

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver high-level service to residents in a fast-paced environment. You will handle a wide range of duties including communication with residents, processing applications, and addressing property issues to maintain exceptional living experiences.

The role requires strong communication skills, proficiency in MS Word/Excel/Outlook/Adobe, and prior property management or customer service experience.