Resident Services Specialist – Property Management

Invitation Homes; Phoenix (AZ); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) matching

Casual dress

Team events

Employee resource groups

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to provide outstanding high‑level service to residents in a fast‑paced, high‑volume environment. You will assist residents in person or over the phone in a well‑mannered and professional way, handle property issues, and perform welcome calls and emails to ensure a seamless move‑in experience.

The role requires professional verbal and written communication, problem‑solving skills, and experience with property

Qualifications

• High school diploma or GED required.
• Proven experience in property management administration or customer service.
• Proficiency with Microsoft Word, Excel, Outlook and Adobe; experience with property management software is helpful.

Responsibilities

• Assisting residents in person or over the phone in a well‑mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move‑in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Skills

Customer service

Communication skills

MS Office

Property management software

Education

High school diploma or GED

Tools

Property management software

Microsoft Office

Adobe

Job description

Invitation Homes is seeking a Customer Service Representative – Property Management to provide outstanding high‑level service to residents in a fast‑paced, high‑volume environment. You will assist residents in person or over the phone in a well‑mannered and professional way, handle property issues, and perform welcome calls and emails to ensure a seamless move‑in experience.

The role requires professional verbal and written communication, problem‑solving skills, and experience with property