Resident Experience Specialist — Property Management CSR

Invitation Homes LP; Glendale (CA); On-site; USD 27,000 - 47,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

Generous paid time off

401(k) with company match

Casual dress

Job summary

Invitation Homes LP is seeking a Customer Service Representative – Property Management. You will deliver high-level service to residents in a fast-paced setting, handling inquiries, maintenance coordination, and move-in support.

The role emphasizes clear communication and administrative efficiency in housing operations. Ideal candidates have a solid background in property management or customer service and strong MS Office skills.

Qualifications

• 2+ years in property management administration or customer service.
• Proficient in MS Word/Excel/Outlook; knowledge of property software helpful.
• Strong verbal and written communication; problem-solving under pressure.

Responsibilities

• Assist residents in person or by phone in a professional manner.
• Address property issues and perform GPCA assessments while keeping residents informed.
• Complete welcome calls and emails to ensure a smooth move-in experience.
• Assist with Public Housing Agency applications and liaise with Housing Authority.
• Make outbound rent-collection calls and address HOA violations.
• Review and manage action items on the task list.

Skills

Customer service excellence

Property management admin

MS Office proficiency

Verbal & written communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Adobe Acrobat

Job description

Invitation Homes LP is seeking a Customer Service Representative – Property Management. You will deliver high-level service to residents in a fast-paced setting, handling inquiries, maintenance coordination, and move-in support.

The role emphasizes clear communication and administrative efficiency in housing operations. Ideal candidates have a solid background in property management or customer service and strong MS Office skills.