Resident Experience Specialist - Property Management

Invitation Homes LP; Chicago (IL); Vor Ort; USD 27.000 - 47.000; Vollzeit

Benefits dieser Stelle

Annual bonus

401k with company matching

Casual dress

Team events and gatherings

Employee resource groups

Zusammenfassung

Invitation Homes LP is seeking a Customer Service Representative – Property Management to deliver outstanding service in a fast-paced environment. You will assist residents, manage property issues, and support move-ins while coordinating with housing authorities and HOA processes.

The role emphasizes professional communication, problem-solving, and the ability to handle high-volume calls with composure; prior property management or customer service experience is valued.

Qualifikationen

• High school diploma or GED is required.
• Experience in property management administration or customer service.
• Proficient with Word, Excel, Outlook; familiarity with property management software.
• Excellent verbal and written communication; strong problem-solving and calm on calls.

Aufgaben

• Assist residents in person or over the phone professionally.
• Handle property issues and conduct general property condition assessments.
• Complete resident welcome calls and move-in communications.
• Process Public Housing Agency applications and liaison with Housing Authority.
• Make outbound rent delinquency calls and address HOA violations.
• Review and manage items on applicable task lists.

Kenntnisse

Customer service experience

Property management administration

Communication skills

Problem-solving

Calm demeanor handling calls

Ausbildung

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Adobe

Jobbeschreibung

Invitation Homes LP is seeking a Customer Service Representative – Property Management to deliver outstanding service in a fast-paced environment. You will assist residents, manage property issues, and support move-ins while coordinating with housing authorities and HOA processes.

The role emphasizes professional communication, problem-solving, and the ability to handle high-volume calls with composure; prior property management or customer service experience is valued.