Property Management CSR — Elevate Resident Experience

Invitation Homes LP; Addison (TX); On-site; USD 25,000 - 43,000; Full time

Job summary

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver exceptional service to residents in a fast-paced environment. You will assist residents in person or by phone, help resolve property issues, and support a smooth move-in experience.

The role requires a high school diploma or GED, proven experience in property management administration or customer service, and strong written and verbal communication.

Qualifications

• Must have a high school diploma or GED.
• Proven experience in property management administration or customer service.
• Proficient with MS Word, Excel, Outlook and Adobe; experience with property management software is a plus.

Responsibilities

• Assist residents in person or over the phone in a professional manner.
• Handle property issues and GPCA assessments while maintaining a positive resident experience.
• Complete resident welcome calls and emails to ensure a seamless move-in experience.
• Assist in processing Public Housing Agency applications and communicate with the Housing Authority.
• Perform outbound delinquency calls for rent collections and address HOA violations.
• Review and work through all action items on applicable task lists.

Skills

Customer service

Property management

Communication

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Outlook

Adobe

Property management software

Job description

Invitation Homes is seeking a Customer Service Representative – Property Management to deliver exceptional service to residents in a fast-paced environment. You will assist residents in person or by phone, help resolve property issues, and support a smooth move-in experience.

The role requires a high school diploma or GED, proven experience in property management administration or customer service, and strong written and verbal communication.