Resident Experience Pro – Property Management CSR

Invitation Homes; Plantation (FL); On-site; USD 25,000 - 43,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

Paid time off

Job summary

Invitation Homes in Plantation, FL is seeking a Customer Service Representative – Property Management to deliver outstanding service to residents in a fast-paced environment. You will handle in-person and phone support, resolve property issues, and help ensure a seamless move-in experience.

The role requires a high school diploma or GED, experience in property management or customer service, and proficiency with Word, Excel, Outlook, and Adobe.

Qualifications

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe; experience using property management software is helpful
• Professional verbal and written communication, problem-solving, and ability to handle advanced calls calmly

Responsibilities

• Assisting residents in person or over the phone in a well-mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move-in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and handling HOA violations
• Reviewing and working through all action items on applicable task list

Skills

Customer service

Problem-solving

Verbal and written communication

Calm demeanor

Education

High school or GED

Tools

Microsoft Word

Excel

Outlook

Adobe

Property management software

Job description

Invitation Homes in Plantation, FL is seeking a Customer Service Representative – Property Management to deliver outstanding service to residents in a fast-paced environment. You will handle in-person and phone support, resolve property issues, and help ensure a seamless move-in experience.

The role requires a high school diploma or GED, experience in property management or customer service, and proficiency with Word, Excel, Outlook, and Adobe.