Resident Concierge & Front Desk Liaison

KW PROPERTY MANAGEMENT AND CONSULTING; Bal Harbour Village (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

KW Property Management & Consulting is seeking a friendly front desk team member for our Bal Harbour Village community. You will greet residents and guests, provide information, answer phones, and coordinate with staff to ensure a seamless visit experience.

The role emphasizes exceptional customer service, security awareness, and accurate recordkeeping, with bilingual English/Spanish preferred. Training provided; schedule may vary by property.

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software to perform tasks; strong organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous hospitality experience preferred.

Responsibilities

• Greet all guests and maintain high quality customer service.
• Monitor and authorize entrance and departure of guests and staff; follow check-in policies.
• Coordinate with office staff to maintain unit owner information in the database.
• Handle phone etiquette for all calls; keep communications clear and professional.
• Report violations of Rules and Regulations and observe safety precautions.
• Maintain key control and report any security or safety issues.
• Be familiar with fire alarm operations and report incidents to management.
• Call police or fire departments in emergencies and coordinate with authorities.
• Follow emergency procedures and write reports of daily activities or irregularities.
• Report maintenance items such as burned out lights or leaks to the Association office.

Skills

Customer service

Interpersonal skills

Communication skills

Bilingual English/Spanish (preferred)

Education

High school diploma or GED

Some college preferred

Tools

Computer software proficiency

Job description

KW Property Management & Consulting is seeking a friendly front desk team member for our Bal Harbour Village community. You will greet residents and guests, provide information, answer phones, and coordinate with staff to ensure a seamless visit experience.

The role emphasizes exceptional customer service, security awareness, and accurate recordkeeping, with bilingual English/Spanish preferred. Training provided; schedule may vary by property.