Resident Concierge & Guest Services Associate

KW Property Management; Bal Harbour Village (FL); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

KW Property Management is seeking a Front Desk Team Member to warmly greet residents and guests, manage check-ins, and provide information to ensure a meaningful visit. The role emphasizes outstanding customer service, professionalism, and security awareness in a residential community.

You will handle phone calls, maintain owner records, coordinate with office staff, and follow emergency procedures. Bi-lingual English/Spanish is preferred; hospitality experience is a plus.

Qualifications

• High school diploma or GED required; some college preferred.
• Must be familiar with using computer software to perform tasks, with strong organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred but not required.
• Hospitality industry experience is highly preferred.

Responsabilités

• Greet all guests and maintain high quality customer service.
• Monitor and authorize entrance/exit to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the database.
• Use proper phone etiquette for all calls; be clear and professional.
• Report violations of Rules and Regulations observed at any time.
• Observe safety precautions to protect residents, guests and property; report damage or theft.
• Maintain key control and ensure keys are locked and accounted for.
• Familiar with fire alarm systems and report incidents to management.
• Call police or fire departments in emergencies.
• Follow standards and emergency procedures in coordination with management/EM services.
• Write reports of daily activities and irregularities (damage, theft, unauthorized persons, etc.).
• Report maintenance items (lights, leaks, equipment) to Association daily.

Connaissances

Customer service

Interpersonal skills

Communication skills

Organizational skills

Bilingual English/Spanish

Formation

High School diploma or GED

Some college preferred

Outils

MS Office

Description du poste

KW Property Management is seeking a Front Desk Team Member to warmly greet residents and guests, manage check-ins, and provide information to ensure a meaningful visit. The role emphasizes outstanding customer service, professionalism, and security awareness in a residential community.

You will handle phone calls, maintain owner records, coordinate with office staff, and follow emergency procedures. Bi-lingual English/Spanish is preferred; hospitality experience is a plus.