Bilingual Front Desk & Guest Services Associate

Kw-Property-Management-; Miami Beach (FL); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

KW Property Management & Consulting is seeking a front desk team member in Miami Beach to greet residents and guests and provide information and resources for a meaningful visit. This role acts as a liaison between guests and residents, delivering exceptional customer service.

You will manage check-ins, access control, and coordination with office staff, while maintaining records, handling calls professionally, and supporting safety and daily operations.

Qualifications

• High school diploma or GED required; some college preferred
• Must be familiar with using computer software and have strong organizational and interpersonal skills
• Minimum six months related experience and/or training
• Bi-lingual English/Spanish is preferred but not required
• Previous hospitality experience is highly preferred

Responsabilités

• Greet guests and residents providing top-tier customer service
• Monitor and authorize entry/exit of guests, visitors, and employees
• Coordinate with administrative staff to update unit owner information
• Handle phone calls professionally and maintain clear communication
• Report violations and safety concerns to management
• Maintain key control and fire alarm procedures
• Prepare daily activity reports and log maintenance issues
• Follow emergency protocols with management and local services

Connaissances

Interpersonal skills

Strong communication skills

Bilingual English/Spanish (preferred)

Formation

High School diploma or GED

Some college

Outils

MS Office

Description du poste

KW Property Management & Consulting is seeking a front desk team member in Miami Beach to greet residents and guests and provide information and resources for a meaningful visit. This role acts as a liaison between guests and residents, delivering exceptional customer service.

You will manage check-ins, access control, and coordination with office staff, while maintaining records, handling calls professionally, and supporting safety and daily operations.