Weekend Night Resident Concierge Lead

KW Property Management; Bal Harbour Village (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

KW Property Management in Bal Harbour Village, FL, seeks a Resident Services Coordinator to be the front-line contact for residents and guests in a condo building. This role delivers exceptional customer service, assists with communications, and coordinates amenity and event activities.

The position requires strong English communication, prior hospitality or front desk experience, and ability to supervise front desk staff.

Qualifications

• Excellent written and verbal communication required.
• Experience in hospitality or front desk settings preferred.
• Ability to manage resident communications and events.

Responsibilities

• Greet guests and coordinate front desk operations.
• Manage resident communications and event details.
• Oversee amenity scheduling and facility readiness.
• Coordinate with maintenance and housekeeping teams.
• Maintain professional, privacy-conscious service standards.
• Prepare reports using standard office software.

Skills

Communication skills

MS Office

English fluency

Spanish desirable

Education

High school diploma or equivalent

2-year college degree preferred

Tools

MS Office

Job description

KW Property Management in Bal Harbour Village, FL, seeks a Resident Services Coordinator to be the front-line contact for residents and guests in a condo building. This role delivers exceptional customer service, assists with communications, and coordinates amenity and event activities.

The position requires strong English communication, prior hospitality or front desk experience, and ability to supervise front desk staff.