Resident Concierge & Front Desk Specialist

Kw-Property-Management-; Bal Harbour Village (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

KW Property Management & Consulting is seeking a front desk team member who will greet guests, manage access, and provide information to residents and visitors with a high level of service. The role requires strong communication and interpersonal skills, basic MS Office use, and a preference for bilingual English/Spanish candidates.

The position emphasizes security, daily reporting, and coordinating with on-site staff.

Qualifications

• High school diploma or GED; some college preferred.
• Must be familiar with using computer software and demonstrate organizational, interpersonal and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish preferred but not required.
• Previous hospitality industry experience highly preferred.

Responsibilities

• Greet all guests and provide exceptional customer service.
• Monitor and authorize entrance/exit to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the database.
• Use professional phone etiquette for all calls.
• Report violations of Rules and Regulations and safety concerns.
• Maintain key control system and ensure keys are secure.
• Be familiar with fire alarm operations and report incidents to management.
• Call police or fire departments in emergencies.
• Write daily activity and incident reports.
• Report maintenance items to the Association office.

Skills

Interpersonal skills

Communication skills

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

Some college preferred

Tools

MS Office

Job description

KW Property Management & Consulting is seeking a front desk team member who will greet guests, manage access, and provide information to residents and visitors with a high level of service. The role requires strong communication and interpersonal skills, basic MS Office use, and a preference for bilingual English/Spanish candidates.

The position emphasizes security, daily reporting, and coordinating with on-site staff.