Bilingual Front Desk & Resident Concierge

KW Property Management; Miami (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

KW Property Management operates a front desk at a Miami community, delivering welcoming, professional service to residents and guests. The role involves greeting visitors, coordinating with the office staff, and ensuring accurate resident information in the system.

Responsibilities include handling phone inquiries, reporting violations, and assisting with maintenance requests. Bilingual English/Spanish is preferred, with emphasis on strong interpersonal and organizational skills to support

Qualifications

• High school diploma or GED; some college preferred.
• Familiar with using computer software and strong organizational and communication skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish may be required at some locations.
• Previous hospitality experience preferred.

Responsibilities

• Greet guests and provide exceptional customer service.
• Coordinate with office staff to update resident information in the database.
• Utilize professional phone etiquette for all calls to residents.
• Report any violations of Rules and Regulations.
• Be familiar with fire alarm system operations and report incidents to management.
• Contact police or fire departments in emergencies.
• Coordinate with Management/Chief Engineer during emergencies.
• Write daily activity and irregularity reports for management.
• Report maintenance items to the Association office daily.

Skills

Customer service

Communication skills

Interpersonal skills

Bilingual English/Spanish

Education

High school diploma or GED

Job description

KW Property Management operates a front desk at a Miami community, delivering welcoming, professional service to residents and guests. The role involves greeting visitors, coordinating with the office staff, and ensuring accurate resident information in the system.

Responsibilities include handling phone inquiries, reporting violations, and assisting with maintenance requests. Bilingual English/Spanish is preferred, with emphasis on strong interpersonal and organizational skills to support