Hospitality Front Desk & Guest Services

KWPMC Midwest; Miami Beach (FL); Sur place; USD 28 000 - 42 000; Plein temps

Résumé du poste

KW Property Management & Consulting is seeking a friendly front desk team member for a Miami Beach community. You will greet guests and residents, provide information and resources, and coordinate with staff to ensure a welcoming, secure visit.

The role requires basic computer skills, clear communication, and the ability to handle emergencies calmly. Bi-lingual English/Spanish is preferred but not required. Hours vary by property; KWPMC Midwest is an equal opportunity, drug-free employer.

Qualifications

• High school diploma or GED required; some college coursework preferred.
• Must be familiar with using computer software to perform various tasks and demonstrate organizational and interpersonal skills.
• Minimum six months related experience and/or training.
• Bi-lingual English/Spanish is preferred, but not required.
• Previous work experience in hospitality is highly preferred.

Responsabilités

• Greet all guests in a standing upright position and provide exceptional customer service.
• Monitor and authorize entrance and departure of visitors to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the computer database.
• Use proper phone etiquette for all calls and maintain professional communication.
• Report any violations of rules and regulations observed at any time.
• Observe precautions to protect residents, guests, and property and report damages or incidents.
• Maintain the key control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents to management.
• Call police or fire departments in emergencies and coordinate with authorities as needed.
• Follow all policies and procedures for emergency response and coordinate with management or first responders.
• Write reports of daily activities and irregularities and report maintenance needs to the Association office.

Connaissances

Customer service

Interpersonal skills

Professional communication

Bilingual English/Spanish (preferred)

Computer skills

Formation

High school diploma or GED

Some college coursework preferred

Description du poste

KW Property Management & Consulting is seeking a friendly front desk team member for a Miami Beach community. You will greet guests and residents, provide information and resources, and coordinate with staff to ensure a welcoming, secure visit.

The role requires basic computer skills, clear communication, and the ability to handle emergencies calmly. Bi-lingual English/Spanish is preferred but not required. Hours vary by property; KWPMC Midwest is an equal opportunity, drug-free employer.