Resident Concierge & Community Host

Village Green; Shaker Heights (OH); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

401K with match

Medical

Dental

Vision

Bonus program

Job summary

Village Green is seeking a Concierge to support resident satisfaction in the apartment community, handling events, service requests, and acting as the first contact for residents, visitors, prospects, and vendors. The role operates on a 24/7 basis at some sites and expects an enthusiastic, outgoing personality with excellent customer service.

This position may involve evenings and shifts customized by site, including leasing assistance when the office is closed.

Qualifications

• Must have minimum High School Diploma/GED, social media skills, customer service, and writing skills.
• Must have the availability to work a flexible schedule any day of the week.
• Strong organizational and time management skills.
• Ability to communicate effectively both verbally and written.
• Ability to resolve minor problems while maintaining a friendly and professional manner.
• Must be team‑oriented.

Responsibilities

• Welcomes residents and guests in a courteous and friendly manner as they enter the building.
• Communicates to residents regularly via resident newsletters and social media.
• Provide recommendations to residents on community attractions and local amenities.
• Participates in event marketing.
• Provides brochures, floor plans and other collateral to clients.
• Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours.
• Retrieves packages for residents.
• Provides refreshments to residents and guests.
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc.
• Maintains a clean and orderly front desk, lobby area, and storage closets where applicable.
• Prepares incident reports and correlating documentation.
• Adheres to established policies related to fair housing.
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.

Skills

Customer service

Social media skills

Writing skills

Communication

Time management

Team-oriented

Education

High School Diploma / GED

Job description

Village Green is seeking a Concierge to support resident satisfaction in the apartment community, handling events, service requests, and acting as the first contact for residents, visitors, prospects, and vendors. The role operates on a 24/7 basis at some sites and expects an enthusiastic, outgoing personality with excellent customer service.

This position may involve evenings and shifts customized by site, including leasing assistance when the office is closed.