Full-Time Concierge - All Shifts

Village Green; Shaker Heights (OH); On-site; USD 23,419 - 26,174; Full time

Benefits offered by this job

401K with match

Medical

Dental

Vision

Bonus program

Job summary

Village Green is seeking a Concierge to support resident satisfaction in the apartment community, handling events, service requests, and acting as the first contact for residents, visitors, prospects, and vendors. The role operates on a 24/7 basis at some sites and expects an enthusiastic, outgoing personality with excellent customer service.

This position may involve evenings and shifts customized by site, including leasing assistance when the office is closed.

Qualifications

• Must have minimum High School Diploma/GED, social media skills, customer service, and writing skills.
• Must have the availability to work a flexible schedule any day of the week.
• Strong organizational and time management skills.
• Ability to communicate effectively both verbally and written.
• Ability to resolve minor problems while maintaining a friendly and professional manner.
• Must be team‑oriented.

Responsibilities

• Welcomes residents and guests in a courteous and friendly manner as they enter the building.
• Communicates to residents regularly via resident newsletters and social media.
• Provide recommendations to residents on community attractions and local amenities.
• Participates in event marketing.
• Provides brochures, floor plans and other collateral to clients.
• Completes guest cards, provides mini-tours and acts on leasing behalf during off-hours.
• Retrieves packages for residents.
• Provides refreshments to residents and guests.
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc.
• Maintains a clean and orderly front desk, lobby area, and storage closets where applicable.
• Prepares incident reports and correlating documentation.
• Adheres to established policies related to fair housing.
• Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner.
• Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts.

Skills

Customer service

Social media skills

Writing skills

Communication

Time management

Team-oriented

Education

High School Diploma / GED

Job description

Founded in 1919, Village Green is a diverse, people‑first organization that has contributed to its multi‑year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations, to name a few. We believe the accomplishments of any company are those of its people. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. A career with Village Green is a vital investment in your future.

Village Green's 100‑year history makes us one of the oldest and most experienced management companies, and we have room to grow within the rising apartment industry.

Pay: $17.49 - $19.74 hourly plus bonus

Schedule: Morning, Mid and Closing

Job Description

A Concierge is committed to resident satisfaction in the apartment community. This position will assist in the daily workflow to ensure that all events, service requests are handled quickly and professionally. The position operates on a 24/7 basis in some locations, and specifically evening shifts in other locations (the shifts are customized as required by each site). Basic responsibilities will fill the role of hospitality ambassador at the site, as the concierge is the first point of contact for residents, visitors, prospects, and vendors. The ideal candidate for the position will be enthusiastic, outgoing with an excellent customer service mindset. This position is to satisfy resident’s requests, questions and needs, serve as a liaison to the Management office, and assist in renting apartments (to include information, tours, taking calls) when the leasing office is closed or needs dictate.

Qualifications

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

• Welcomes residents and guests in a courteous and friendly manner as they enter the building
• Communicates to the residents regularly via resident newsletters and social media
• Become familiar and provide recommendations to residents on community attractions and local amenities when requested
• Participates in event marketing
• Provides brochures, floor plans and other collateral to clients
• Completes guest cards, provides mini‑tours and acts on leasing behalf during off‑hours
• Retrieves packages for residents
• Provides refreshments to residents and guests
• Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus, etc as described in the binder layout
• Maintains a clean and orderly front desk, lobby area, and storage closets where applicable
• Prepares incident reports and correlating documentation
• Adheres to established policies related to fair housing
• Communicates with co‑workers, management, residents, vendors, and all outside contacts in a courteous and professional manner
• Maintains confidentiality of co‑workers, management, owners, past and current residents, vendors, and all outside contacts

Requirements

• Must have minimum High School Diploma/GED, social media skills, customer service, and writing skills
• Must have the availability to work a flexible schedule any day of the week
• Strong organizational and time management skills
• Ability to communicate effectively both verbally and written
• Ability to resolve minor problems while maintaining a friendly and professional manner
• Must be team‑oriented

Additional Information

Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug‑free workplace locations, and pre‑employment drug testing is required.

We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.

We offer an outstanding benefits package including:

• 401K, with a match
• Medical
• Dental
• Vision
• Bonus program