Concierge - Evening Shift

Village Green; Detroit (MI); In loco; USD 21.000 - 29.000; Tempo pieno

Vantaggi offerti da questo lavoro

Quarterly bonus

Descrizione del lavoro

Village Green is seeking a friendly Concierge to be the first point of contact at our Detroit apartment communities. You will greet residents, share local information, and assist with tours and leasing during evening hours.

Ideal candidates have strong customer service, persuasive sales, and excellent communication skills, with a flexible schedule and a professional, confidential approach to residents and staff.

Competenze

• Customer-focused approach with strong communication and negotiation skills.
• Proven ability to persuade customers and drive leasing leads.
• Comfort with providing tours and local area information.
• Availability to work a flexible schedule including evenings.

Mansioni

• Greet residents and guests in a courteous and friendly manner.
• Provide brochures, floor plans and leasing information.
• Conduct mini tours and handle leasing duties during off hours.
• Retrieve packages and assist with front desk duties.
• Maintain lobby area and front desk, ensuring orderly presentation.
• Prepare incident reports and maintain confidentiality.

Conoscenze

Customer service

Sales

Communication

Negotiation

Flexibility

Descrizione del lavoro

Village Green is searching for enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you!

Pay: $18 plus a Quarterly Bonus

Schedule: Monday - Friday, 4pm-12am

Job Description

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Greet residents and guests in a courteous and friendly manner as they enter the building

Become familiar and provide recommendations to residents on community attractions and local amenities when requested.

Provides brochures, floor plans and other collateral to clients

Completes guest cards, provides mini tours, and acts on leasing behalf during off hours

Retrieves packages for residents

Provides refreshments to residents and guests

Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout

Uses Internet as an aid in providing micro and macro information to residents and guests

Maintains a clean and orderly front desk, lobby area, and storage closets were applicable

Prepares incident reports and correlating documentation

Adheres to established policies related to fair housing

Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner

Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Qualifications

REQUIREMENTS

Ability to apply good common sense when assisting residents and their guests

Must have the availability to work a flexible schedule any day of the week

Ability to resolve minor problems while maintaining a friendly and professional manner

Ability to communicate effectively

Must be team oriented

Additional Information

Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

We also participate in E‑Verify to confirm employment eligibility in accordance with federal law.