Resident Concierge & Community Services Lead

greystar; Virginia (MN); On-site; USD 57,308,000 - 63,039,000; Full time

Benefits offered by this job

Health insurance

PTO (paid time off)

Housing discount

Sabbatical after 10 years

401(k) match

Job summary

Greystar is seeking a friendly Resident Services Associate to support day-to-day operations at a Greystar managed community. You will welcome residents and guests, handle phone inquiries, manage scheduling, and ensure amenities and move-in processes run smoothly.

The role involves coordinating deliveries, assisting with resident programs, and maintaining up-to-date local information to help residents enjoy their community experience.

Qualifications

• Candidates should demonstrate strong customer service and communication skills.
• Ability to multitask across front-desk duties and resident inquiries.

Responsibilities

• Greets prospects and residents and ensures comfort while they wait to speak with staff.
• Answers phone calls and routes them to the correct team member.
• Maintains guest suite schedule and coordinates loading dock/elevator move-ins/outs.
• Ensures clubhouse amenities are tour-ready before opening each morning.
• Manages package deliveries and notifies residents within 24 hours.
• Keeps logs for equipment rentals and other services provided by the community.
• Assists in planning resident activities and programs.
• Maintains local area information and relationships with concierge vendors.

Skills

Customer service

Communication

Multitasking

Job description

Greystar is seeking a friendly Resident Services Associate to support day-to-day operations at a Greystar managed community. You will welcome residents and guests, handle phone inquiries, manage scheduling, and ensure amenities and move-in processes run smoothly.

The role involves coordinating deliveries, assisting with resident programs, and maintaining up-to-date local information to help residents enjoy their community experience.