Community Concierge & Front Desk Lead

The Residence at Village Greens; Sinking Spring (Berks County); On-site; USD 32,000 - 52,000; Full time

Job summary

The Residence at Village Greens seeks a warm Concierge to be the first contact for residents, families, and visitors. You will manage front desk operations, provide administrative support, and help coordinate events and communications.

Ideal candidates have a High School Diploma or GED, strong English communication, and experience in customer service or reception. This role requires professionalism, empathy, and flexibility, including weekends and holidays, in a senior living environment.

Qualifications

• Previous experience in customer service or reception preferred, ideally in senior living, hospitality, healthcare, or a similar setting.
• Professional, patient, and pleasant demeanor.
• Excellent interpersonal skills.
• Strong time management and organizational skills with attention to detail.
• Technological proficiency (Microsoft Office, typing, printing, multi-line phone systems, etc.).
• Strong verbal and written English communication skills.
• Sound judgement and a strong ethical foundation in decision-making.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet residents, families, team members, and visitors in a professional, warm, and inviting manner.
• Maintain a clean, organized reception area that supports a positive community experience.
• Deliver exceptional customer service, assisting with questions, concerns, and navigating the community, while being mindful of mobility, memory, or sensory needs.
• Professionally answer and direct phone calls.
• Provide administrative support including filing, typing, mail sorting, and data entry.
• Manage front desk operations, guest sign-ins, and security measures.
• Assist with community communications by maintaining bulletin boards, updating signage, and creating marketing materials.
• Manage the sale and tracking of various resident and guest purchases.
• Assist with setup and coordination of activities and events.
• Build positive, ongoing relationships with residents, families, and team members while upholding ethics and integrity.

Skills

Customer service

Reception

Interpersonal skills

Time management

Organizational skills

Microsoft Office

Typing

Phone systems

English communication

Judgement & ethics

Flexibility

Education

High School Diploma or GED

Tools

Microsoft Office

Typing

Multi-line phone systems

Job description

The Residence at Village Greens seeks a warm Concierge to be the first contact for residents, families, and visitors. You will manage front desk operations, provide administrative support, and help coordinate events and communications.

Ideal candidates have a High School Diploma or GED, strong English communication, and experience in customer service or reception. This role requires professionalism, empathy, and flexibility, including weekends and holidays, in a senior living environment.