Concierge

Village Green; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Village Green is seeking energetic individuals to join our Concierge team and serve as the first point of contact at our award-winning apartment communities in Minneapolis. The role emphasizes persuasive sales and marketing skills, excellent communication, and a customer-first approach.

Pay is $19/hour with quarterly bonuses up to 15% and excellent benefits. Schedule is Tuesday through Saturday from 2:30 PM to 11:00 PM, with responsibilities including tours, leasing support, and resident

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer-service orientation with a friendly, professional demeanor.
• Ability to persuade and negotiate as part of leasing efforts.

Responsibilities

• Greet residents and guests as they enter the building.
• Provide information on community amenities and local attractions.
• Distribute brochures and collateral to clients.
• Conduct mini tours and assist with leasing during off hours.
• Retrieve packages and assist residents as needed.
• Maintain a welcoming front desk and lobby area.
• Prepare incident reports as required.
• Communicate courteously with residents, vendors and staff.
• Protect confidentiality of residents and colleagues.

Skills

Communication

Customer service

Sales skills

Negotiation

Job description

Village Green is searching for enthusiastic individuals to join our Concierge team and be the first point of contact at our award-winning apartment communities. If you have persuasive sales and marketing skills, excellent communication and negotiating abilities, and are customer service oriented, this may be the perfect role for you!

Job Description

Pay: $19/hr plus quarterly bonuses up to 15% and excellent benefits!

Schedule:Tuesday - Saturday: 2:30PM to 11PM

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Greet residents and guests in a courteous and friendly manner as they enter the building

Become familiar and provide recommendations to residents on community attractions and local amenities when requested.

Provides brochures, floor plans and other collateral to clients

Completes guest cards, provides mini tours, and acts on leasing behalf during off hours

Retrieves packages for residents

Provides refreshments to residents and guests

Keeps front lobby stocked with magazines, collateral, maps, transportation schedules, menus etc as described in the binder layout

Uses Internet as an aid in providing micro and macro information to residents and guests

Maintains a clean and orderly front desk, lobby area, and storage closets were applicable

Prepares incident reports and correlating documentation

Adheres to established policies related to fair housing

Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner

Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Qualifications

REQUIREMENTS

Ability to apply good common sense when assisting residents and their guests

Must have the availability to work a flexible schedule any day of the week

Ability to resolve minor problems while maintaining a friendly and professional manner

Ability to communicate effectively

Must be team oriented

Additional Information

Village Green is an equal opportunity employer committed to cultivating an inclusive and diverse workplace. We welcome and encourage all qualified individuals to apply, regardless of personal characteristics or background.

As part of our hiring process, all employment offers are contingent upon the successful completion of required background checks. Village Green maintains drug-free workplace locations, and pre-employment drug testing is required.

We also participate in E-Verify to confirm employment eligibility in accordance with federal law.

Job Location