Residence-Based Customer Solutions Manager II – US Pharma

Bayer; York (NE); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement

PTO

Sick leave

Job summary

Bayer is seeking an operations leader to oversee Order-to-Bill and Bill-to-Cash for the US Hematology and Specialty Pharma portfolio. You will ensure reliable supply, compliant service delivery, and high customer satisfaction while driving NDC-12 readiness across data, systems, and pricing workstreams.

Lead cross-functional teams, coordinate with IT, Master Data, Quality, Regulatory, and Finance to implement process improvements and new business models.

Qualifications

• Currently deployed in a multi-disciplinary customer solutions role in the Bayer Pharma Division.
• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability.
• Ability to bridge business requirements and technical design across IT and business functions.
• Strong cross-functional coordination, communication and stakeholder management.

Responsibilities

• Oversee O2B and B2C activities including account setup, billing, and cash-collection support.
• Drive compliant process improvements and support launches and new business models.
• Collaborate with logistics and supply chain to tailor solutions for customers.
• Coordinate NDC-12 readiness across master data, SAP and system interfaces.
• Align requirements with IT, Regulatory, Supply Chain, Finance and external partners.
• Lead integrated cluster plans and maintain risk, decisions, dependencies, readiness metrics.
• Maintain Bayer’s readiness approach reflecting evolving external expectations.

Skills

Cross-functional collaboration

Stakeholder management

Process optimization

Supply chain operations

Customer solutions

Education

Master’s degree in Business or related field

5+ years of relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer is seeking an operations leader to oversee Order-to-Bill and Bill-to-Cash for the US Hematology and Specialty Pharma portfolio. You will ensure reliable supply, compliant service delivery, and high customer satisfaction while driving NDC-12 readiness across data, systems, and pricing workstreams.

Lead cross-functional teams, coordinate with IT, Master Data, Quality, Regulatory, and Finance to implement process improvements and new business models.