Residence-Based US Pharma: Customer Solutions Manager II

Bayer; Mishawaka (IN); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking a seasoned operations leader in the US Pharmaceuticals division to manage Order-to-Bill and Bill-to-Cash across Hematology and Specialty Pharma portfolios. You will coordinate cross-functional teams, drive process improvements, and ensure compliant, customer-focused service delivery.

In this role, you’ll oversee master data, IT interfaces, and serialization activities, lead readiness for NDC-12, and partner with sales, finance, and regulatory teams to optimize supply chain

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience.
• Bachelor’s degree with equivalent relevant experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions.
• Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority.
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Skills

Customer operations

Pharma industry

Regulated environment

Supply chain

Master data integration

EDI/API interfaces

Serialization/traceability

SAP/ERP

Stakeholder management

Readiness testing

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

Serialization systems

Job description

Bayer is seeking a seasoned operations leader in the US Pharmaceuticals division to manage Order-to-Bill and Bill-to-Cash across Hematology and Specialty Pharma portfolios. You will coordinate cross-functional teams, drive process improvements, and ensure compliant, customer-focused service delivery.

In this role, you’ll oversee master data, IT interfaces, and serialization activities, lead readiness for NDC-12, and partner with sales, finance, and regulatory teams to optimize supply chain