Residence Based Customer Solutions Manager II – Pharma

Bayer; Marietta (GA); On-site; USD 118,000 - 177,000; Full time

Job summary

Bayer is seeking an experienced operations leader for the US Hematology and Specialty Pharma portfolio to oversee Order-to-Bill and Bill-to-Cash processes. You will coordinate cross-functional teams, ensure accurate master data, and maintain compliance across the supply chain to deliver reliable service.

In this role, you will drive NDC-12 readiness, manage contracts and pricing interfaces, and partner with IT, Finance, and Commercial teams to optimize processes and performance.

Qualifications

• Master’s degree with 5+ years of relevant experience, or a Bachelor's degree with equivalent experience.
• Experience in pharmaceutical/healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and serialized, specialty, temperature-sensitive or 3PL‑supported supply models.
• Strong knowledge of SAP/ERP, master data, EDI/API interfaces, serialization/traceability, inventory and partner operations.
• Ability to bridge business requirements to IT and business design, including regulatory, data and system requirements.
• Structured impact assessment, requirements gathering, dependency management, testing coordination and readiness reporting.
• Strong cross-functional coordination, communication and stakeholder management skills.
• Forward-thinking approach to evolving customer solutions in a dynamic environment.

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, controls and audits.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, pricing and government programs.
• Align cross-functional requirements and controls with IT, Master Data, Quality, Regulatory, Finance and external partners.
• Lead integrated cluster plans, manage risks, decisions, dependencies and readiness metrics; provide updates to PMO and leadership.
• Maintain alignment with industry discussions on NDC-12 implementation and Bayer's readiness approach.

Skills

Cross-functional coordination

Stakeholder management

Regulatory understanding

Effective communication

Education

Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field

Bachelor’s degree with equivalent relevant experience

Tools

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Job description

Bayer is seeking an experienced operations leader for the US Hematology and Specialty Pharma portfolio to oversee Order-to-Bill and Bill-to-Cash processes. You will coordinate cross-functional teams, ensure accurate master data, and maintain compliance across the supply chain to deliver reliable service.

In this role, you will drive NDC-12 readiness, manage contracts and pricing interfaces, and partner with IT, Finance, and Commercial teams to optimize processes and performance.