Residence-Based Customer Solutions Manager II, Pharma Ops

Bayer; Santa Isabel (PR); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

Paid time off

Job summary

Bayer is seeking a operations-minded leader to oversee daily Order-to-Bill and Bill-to-Cash activities in the US hematology and specialty pharma portfolio. You will coordinate cross-functional teams, ensure compliant processes, and drive readiness for NDC-12 across data, systems, and pricing programs.

This role emphasizes collaboration with IT, regulatory, finance, and commercial teams to maintain high service levels and quality.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or related field with 5+ years of relevant experience or Bachelor’s with equivalent.

Responsibilities

• Oversee Order-to-Bill and Bill-to-Cash activities including account setup, customer service, order processing, billing, reconciliation and cash-collection support.

Skills

Cross-functional coordination

Communication

Stakeholder management

Proactive problem-solving

Regulatory awareness

Education

Master’s degree in Business or related field

Tools

SAP/ERP

EDI/API interfaces

Serialization/traceability

Master data & system integration

Job description

Bayer is seeking a operations-minded leader to oversee daily Order-to-Bill and Bill-to-Cash activities in the US hematology and specialty pharma portfolio. You will coordinate cross-functional teams, ensure compliant processes, and drive readiness for NDC-12 across data, systems, and pricing programs.

This role emphasizes collaboration with IT, regulatory, finance, and commercial teams to maintain high service levels and quality.