Residence-Based Customer Solutions Manager II (US)

Bayer

Davenport (IA)

In loco

USD 118.000 - 177.000

Tempo pieno

3 giorni fa

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Descrizione del lavoro

Bayer is seeking an experienced operations leader to oversee Order-to-Bill and Bill-to-Cash processes for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate cross-functional teams across data, systems, serialization, pricing, and government programs to ensure reliable service and compliant delivery.

You will drive process improvements, support launches, and act as SME for contracts and regulatory inquiries.

Competenze

Master’s degree with 5+ years of relevant experience in a customer operations/supply chain role.
Experience in pharmaceutical/healthcare operations and SAP/ERP.
Strong cross-functional coordination and stakeholder management skills.

Mansioni

Oversee Order-to-Bill and Bill-to-Cash activities including account setup, billing, and cash-collection support; oversee third-party ops.
Drive compliant process improvements and support new launches or models; act as SME for contracts and audits.
Collaborate with logistics and supply chain teams to tailor solutions; strengthen relationships with account managers, sales, finance, and marketing.
Coordinate NDC-12 readiness across master data, SAP, serialization, pricing, and government programs.
Align requirements with IT, master data, quality, regulatory and external partners; manage risk and readiness reporting.
Lead integrated cluster plans; maintain risk, decisions, dependencies and escalation paths for PMO and leadership.
Maintain Bayer's readiness approach in line with industry discussions on NDC-12.