Residence-Based Customer Solutions Manager II (Pharma)

Bayer; Kansas; On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement plan

Paid time off

Job summary

Bayer is seeking an operations-focused leader to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate data, systems, and pricing activities to ensure reliable service delivery and high customer satisfaction.

In this role, you will drive process improvements, manage master data, SAP interfaces, and serialization readiness, while collaborating with account managers, sales, and finance to optimize supply

Qualifications

• Master’s degree plus 5+ years of relevant experience in pharmaceutical/customer operations.
• Experience with regulated pharmaceutical environments and serialization.
• Strong knowledge of SAP/ERP and data interfaces.

Responsibilities

• Oversee daily Order-to-Bill and Bill-to-Cash activities including account setup, billing, and cash-collection support.
• Drive compliant process improvements and governance across contracts, controls, and audits.
• Collaborate with cross-functional teams (logistics, sales, finance, marketing) to tailor customer solutions.

Skills

Cross-functional coordination

Stakeholder management

SAP/ERP

Data & systems understanding

Regulatory knowledge

Project management

Education

Master’s degree in Business, Supply Chain, Healthcare or Information Systems

Tools

EDI/API interfaces

Serialization systems

Master data management

Job description

Bayer is seeking an operations-focused leader to oversee daily Order-to-Bill and Bill-to-Cash activities for the Hematology and Specialty Pharma portfolio in the US market. You will coordinate data, systems, and pricing activities to ensure reliable service delivery and high customer satisfaction.

In this role, you will drive process improvements, manage master data, SAP interfaces, and serialization readiness, while collaborating with account managers, sales, and finance to optimize supply