Residence-Based Customer Solutions Manager II Pharma

Bayer; Fremont (CA); Sur place; USD 118 000 - 177 000; Plein temps

Avantages offerts par ce poste

Health care

Vision

Dental

Retirement

PTO

Sick leave

Résumé du poste

Bayer is seeking an experienced operations leader to oversee daily Order-to-Bill and Bill-to-Cash across Hematology and Specialty Pharma portfolios in the US. You will ensure reliable supply, compliant service delivery and strong customer satisfaction while coordinating data, systems, traceability and government pricing workstreams.

You will partner with IT, Master Data, QA, Regulatory and commercial teams to drive process improvements, readiness, and contract governance in a regulated, complex

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field.
• 5+ years of relevant experience; alternatively, a Bachelor’s degree with equivalent experience.
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration.
• Experience in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred.
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations.
• Ability to bridge business requirements and technical design across IT and business functions, by transferring complex regulatory, data and system requirements into practical operational, testing and readiness actions.
• Skilled in structured impact assessment, requirements gathering, dependency management, testing coordination, and readiness reporting.
• Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority.
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies.

Responsabilités

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support.
• Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues.
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries.
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement.
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs.
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners.
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership.
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices.

Connaissances

Experience in pharma operations

Cross-functional collaboration

Regulatory compliance

Project readiness reporting

Stakeholder management

Formation

Master’s degree in Business, Supply Chain, Healthcare, Information Systems

Bachelor’s degree with equivalent experience

Outils

SAP/ERP

EDI/API interfaces

Serialization/Traceability

Description du poste

Bayer is seeking an experienced operations leader to oversee daily Order-to-Bill and Bill-to-Cash across Hematology and Specialty Pharma portfolios in the US. You will ensure reliable supply, compliant service delivery and strong customer satisfaction while coordinating data, systems, traceability and government pricing workstreams.

You will partner with IT, Master Data, QA, Regulatory and commercial teams to drive process improvements, readiness, and contract governance in a regulated, complex