US Residence-Based Customer Solutions Manager II

Bayer; Parma (ID); On-site; USD 118,000 - 177,000; Full time

Benefits offered by this job

Health care

Vision

Dental

Retirement

PTO

Sick leave

Job summary

Bayer is seeking a operations leader to oversee Order-to-Bill and Bill-to-Cash for the US Hematology and Specialty Pharma portfolio, ensuring reliable supply, compliant service delivery and high customer satisfaction.

You will coordinate data, systems and pricing workstreams, lead cross-functional collaboration with IT, Master Data, Quality and Finance, and drive process improvements while maintaining regulatory compliance.

Qualifications

• Master’s degree in Business, Supply Chain, Healthcare, Information Systems, or a related field with 5+ years of relevant experience
• Experience in pharmaceutical or healthcare customer operations, supply chain, master data and systems integration
• Experience working in regulated pharmaceutical environments and with serialized, specialty, temperature-sensitive, partner‑managed, 3PL‑supported, or contract‑controlled supply models is preferred
• Strong knowledge of SAP/ERP, customer and product master data, EDI/API interfaces, serialization or traceability, inventory and partner operations
• Strong cross‑functional coordination, communication and stakeholder management skills across various levels of seniority
• A proactive, forward‑thinking approach to evolving customer solutions in a dynamic environment with complex interdependencies

Responsibilities

• Oversee and execute daily Order-to-Bill and Bill-to-Cash activities, including account setup, customer service, order processing, billing, reconciliation and cash-collection support. Maintain oversight of third-party operations at Accenture and serve as the escalation point for operational, customer, supply and billing issues
• Drive compliant process improvements, support launches and new business or supply models, and act as a subject-matter expert for contracts, operational controls and audit inquiries
• Collaborate with cross-functional partners on logistics and supply chain operations to develop tailored solutions for customers. Cultivate and strengthen relationships with account managers, sales, finance, and marketing teams to enhance customer engagement
• Coordinate NDC-12 impact assessments and readiness activities across master data, SAP and system interfaces, serialization, customer operations, pricing, contracting, government pricing and special programs
• Align cross-functional requirements and standards, dependencies and controls with interfacing functions, such as IT, Master Data, Quality, Regulatory, Supply Chain, Finance, Commercial, Market Access, Legal, Compliance and external partners
• Lead the integrated cluster plans and maintain project risks, decisions, dependencies, readiness metrics, documentation and escalation paths, providing transparent updates to PMO and leadership
• Maintain alignment with industry discussions, e.g. at relevant trade associations, regarding NDC-12 implementation, ensuring Bayer's readiness approach reflects evolving external expectations and best practices

Skills

Pharma operations

Regulated environments

SAP/ERP knowledge

Regulatory/compliance

Cross-functional coordination

Stakeholder management

Proactive problem solving

Education

Master’s degree in Business/Supply Chain/Healthcare/IS

Bachelor’s degree with equivalent experience

Job description

Bayer is seeking a operations leader to oversee Order-to-Bill and Bill-to-Cash for the US Hematology and Specialty Pharma portfolio, ensuring reliable supply, compliant service delivery and high customer satisfaction.

You will coordinate data, systems and pricing workstreams, lead cross-functional collaboration with IT, Master Data, Quality and Finance, and drive process improvements while maintaining regulatory compliance.