Reservations & PBX Specialist - Flexible Schedule

Hyatt Hotels Corporation; Tysons (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Reservations/PBX Agent to manage guest reservations and provide exceptional service across Hyatt properties. The role involves handling incoming calls, assisting guests with information about hotels and the local area, blocking rooms, processing prepayments, and managing mail and messages for guests.

Strong typing, a pleasant phone demeanor, and excellent communication skills are essential.

Qualifications

• Must have good typing skills.
• Must have pleasant attitude and excellent phone demeanor.
• Customer service experience preferred.
• Excellent communication skills required and ability to answer questions relating to the hotels.
• Schedule flexibility is necessary.

Responsibilities

• Handle reservations duties and block rooms.
• Answer all incoming calls and take messages for guests.
• Provide hotel facility information and local area details.
• Manage guest mail and faxes and process prepayments/billing as needed.

Skills

Typing skills

Phone demeanor

Customer service

Communication skills

Schedule flexibility

Job description

Hyatt Hotels Corporation is seeking a Reservations/PBX Agent to manage guest reservations and provide exceptional service across Hyatt properties. The role involves handling incoming calls, assisting guests with information about hotels and the local area, blocking rooms, processing prepayments, and managing mail and messages for guests.

Strong typing, a pleasant phone demeanor, and excellent communication skills are essential.