Front Office Host / PBX - Full Time

Hyatt Hotels Corporation; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Complimentary hotel room nights

Discounted room rates for colleagues &

Bereavement and jury duty pay

Vacation, sick, and new child leave

Medical, dental and vision Insurance,

401K with employer match

Employee Stock Purchase Plan

Complimentary employee meals

Competitive wages

Job summary

Hyatt Regency Bellevue on Seattle's Eastside seeks a Front Office Host / PBX Agent to deliver outstanding guest service at the hub of the hotel. You will greet guests, assist with check-in/check-out, manage room assignments, and be the main contact for hotel information and calls.

In this fast-paced, guest-facing role, you will coordinate with multiple departments to ensure seamless operations, handle PBX calls professionally, protect guest confidentiality, and uphold Hyatt's Culture of Care

Qualifications

• Minimum high school diploma or equivalent; hospitality experience preferred.
• Previous guest service exposure in front office is advantageous.
• Strong verbal and written communication skills.
• Willing to stand for long periods and assist guests.

Responsibilities

• Greet guests and complete check-in/check-out with accuracy and courtesy.
• Handle room assignments, keys, guest accounts, and payments.
• Respond to guest inquiries and service recovery opportunities promptly.
• Provide information on hotel services, dining, and local attractions.
• Assist guests with reservations, directions, and transportation info.
• Maintain professional appearance and demeanor.
• Collaborate with hotel departments to ensure guest satisfaction.
• Answer and direct calls professionally via the PBX system.
• Relay guest requests using standard hotel communication tools.
• Protect guest confidentiality and manage multiple priorities.
• Uphold Hyatt standards and Culture of Care through service and teamwork.

Skills

Customer service excellence

PBX operations

Communication skills

Multitasking

Problem solving

Tools

PBX system

Job description

Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• Competitive wages

Front Office Host / PBX Agent is responsible for delivering exceptional guest service while supporting Front Office operations and serving as a central point of communication for the hotel. In this highly visible and guest-facing role, you will greet guests, assist with check-in and check-out procedures, and serve as a key source of information about the hotel and surrounding area. You will also support PBX operations by professionally handling incoming calls and connecting guests with hotel services. Your welcoming presence, attention to detail, and commitment to service excellence directly shape the guest experience from arrival to departure.

Responsibilities:

• Welcome guests and complete the registration, check-in, and check-out processes with accuracy and professionalism
• Process room assignments, room keys, guest account transactions, and payments
• Respond promptly to guest inquiries, requests, and service recovery opportunities
• Provide information regarding hotel services, amenities, dining outlets, and local attractions
• Assist guests with reservations, directions, transportation information, and general hotel inquiries
• Maintain a polished and professional appearance and demeanor at all times
• Collaborate with other hotel departments to ensure guest satisfaction and seamless operations
• Answer and direct incoming calls in a professional, courteous, and efficient manner
• Serve as a communication link between guests and hotel departments through the PBX system
• Accurately document and relay guest requests using hotel communication tools and systems
• Maintain guest confidentiality and protect sensitive information
• Demonstrate strong attention to detail while managing multiple priorities in a fast-paced environment
• Uphold Hyatt standards and promote Hyatt's Culture of Care through exceptional guest service, professionalism, and teamwork

Qualifications

• Previous customer service experience required; hospitality or Front Office experience strongly preferred
• PBX, hotel operations, or call-handling experience preferred
• A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Strong interpersonal, problem-solving, and organizational skills
• Ability to multitask while handling guest interactions, telephone communications, and administrative responsibilities
• Proficiency with computer systems and ability to learn hotel technology platforms
• Professional demeanor and commitment to service excellence
• Ability to stand for extended periods and lift, push, or pull a moderate amount of weight
• Must be able to work a flexible schedule including mornings, evenings, overnights, weekends, and holidays as business requires

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Hyatt Regency Bellevue on Seattle's Eastside | Bellevue , WA , US

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