Front Office Host / PBX - Full Time

Hyatt Regency; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Complimentary hotel room nights

Discounted room rates for colleagues

Bereavement and jury duty pay

Vacation, sick, and new child leave

Medical, dental and vision Insurance

Retirement Savings Plan with employer

Employee Stock Purchase Plan

Complimentary employee meals

Direct deposit

Competitive wages

Job summary

Hyatt Regency Houston Downtown invites applications for a Front Office Host / PBX Agent. In this guest-facing role, you will welcome guests, assist with check-in/check-out, manage PBX operations, and provide information on hotel services and local attractions.

You will be a central point of communication, handle reservations and inquiries, and collaborate with other departments to ensure a seamless guest experience in a fast-paced environment.

Qualifications

• Previous customer service experience required; hospitality or Front Office experience strongly preferred.
• PBX, hotel operations, or call-handling experience preferred.
• Refined verbal and written communication skills.
• Strong interpersonal, problem-solving, and organizational skills.
• Ability to multitask while handling guest interactions, telephone communications, and administrative responsibilities.
• Proficiency with computer systems and ability to learn hotel technology platforms.
• Must be able to work a flexible schedule including mornings, evenings, overnights, weekends, and holidays as business requires.

Responsibilities

• Welcome guests and complete the registration, check-in, and check-out processes with accuracy and professionalism.
• Process room assignments, room keys, guest account transactions, and payments.
• Respond promptly to guest inquiries, requests, and service recovery opportunities.
• Provide information regarding hotel services, amenities, dining outlets, and local attractions.
• Assist guests with reservations, directions, transportation information, and general hotel inquiries.
• Maintain a polished and professional appearance and demeanor at all times.
• Collaborate with other hotel departments to ensure guest satisfaction and seamless operations.
• Answer and direct incoming calls in a professional, courteous, and efficient manner.
• Serve as a communication link between guests and hotel departments through the PBX system.
• Accurately document and relay guest requests using hotel communication tools and systems.
• Maintain guest confidentiality and protect sensitive information.
• Demonstrate strong attention to detail while managing multiple priorities in a fast-paced environment.
• Uphold Hyatt standards and promote Hyatt's Culture of Care through exceptional guest service, professionalism, and teamwork.

Skills

Customer service

PBX system knowledge

Hotel operations

Verbal & written communication

Interpersonal skills

Problem solving

Multitasking

Computer skills

Professional demeanor

Tools

PBX system

Hotel technology platforms

Reservation systems

Job description

Organization- Hyatt Regency Houston Downtown

Summary

Join us for this incredible opportunity to be part of our team as a Front Office Host / PBX Agent at Hyatt Regency Houston located in downtown Houston. Not only will you be part of a rock-star team, but you will get to be part of a company that has been named one of the “100 Best Companies to Work For®" by Fortune and Great Place To Work. Hyatt has earned a spot on this prestigious list for 12 consecutive years, making it one of the longest-ranked hospitality brands.

Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Hyatt has a very competitive benefit package for colleagues, which may include:

• Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• Direct deposit
• Competitive wages

The Front Office Host / PBX Agent is responsible for delivering exceptional guest service while supporting Front Office operations and serving as a central point of communication for the hotel. In this highly visible and guest-facing role, you will greet guests, assist with check-in and check-out procedures, and serve as a key source of information about the hotel and surrounding area. You will also support PBX operations by professionally handling incoming calls and connecting guests with hotel services. Your welcoming presence, attention to detail, and commitment to service excellence directly shape the guest experience from arrival to departure.

Responsibilities:

• Welcome guests and complete the registration, check-in, and check-out processes with accuracy and professionalism
• Process room assignments, room keys, guest account transactions, and payments
• Respond promptly to guest inquiries, requests, and service recovery opportunities
• Provide information regarding hotel services, amenities, dining outlets, and local attractions
• Assist guests with reservations, directions, transportation information, and general hotel inquiries
• Maintain a polished and professional appearance and demeanor at all times
• Collaborate with other hotel departments to ensure guest satisfaction and seamless operations
• Answer and direct incoming calls in a professional, courteous, and efficient manner
• Serve as a communication link between guests and hotel departments through the PBX system
• Accurately document and relay guest requests using hotel communication tools and systems
• Maintain guest confidentiality and protect sensitive information
• Demonstrate strong attention to detail while managing multiple priorities in a fast-paced environment
• Uphold Hyatt standards and promote Hyatt's Culture of Care through exceptional guest service, professionalism, and teamwork

Qualifications

• Previous customer service experience required; hospitality or Front Office experience strongly preferred
• PBX, hotel operations, or call-handling experience preferred A true desire to satisfy the needs of others in a fast-paced environment
• Refined verbal and written communication skills
• Strong interpersonal, problem-solving, and organizational skills
• Ability to multitask while handling guest interactions, telephone communications, and administrative responsibilities
• Proficiency with computer systems and ability to learn hotel technology platforms
• Professional demeanor and commitment to service excellence
• Ability to stand for extended periods and lift, push, or pull a moderate amount of weight
• Must be able to work a flexible schedule including mornings, evenings, overnights, weekends, and holidays as business requires

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.