Guest Communications Specialist (PBX) – Luxury Hotel

BENCHMARK; United States; On-site; USD 8,900 - 13,000; Full time

Benefits offered by this job

On-site wellness programs

Local discounts

Employee rates on hotel stays

Job summary

Pyramid Global Hospitality is seeking a PBX Operator to serve as the primary voice of the hotel, delivering personalized service and seamless communications for guests and staff. The role demands a friendly, professional demeanor, accuracy in message handling, and swift coordination with multiple departments.

Responsibilities include handling wake‑up calls, emergencies, and guest inquiries, while maintaining log accuracy and contributing to a smooth guest experience across our properties.

Qualifications

• High school diploma or equivalent required.
• Experience in a high‑volume PBX, switchboard, or customer service/call center environment preferred.
• Fluency in English (verbal and written) and professional telephone etiquette.

Responsibilities

• Answer all incoming calls promptly with a warm, professional greeting.
• Operate the PBX switchboard and transfer or relay messages accurately.
• Assist guests with hotel services, hours, amenities, and local attractions.
• Respond to inquiries and resolve issues, escalating when needed while maintaining guest satisfaction.
• Process wake‑up calls and handle emergency lines per hotel protocols.
• Coordinate with Front Office and other departments to relay guest requests and issues.

Skills

Telephone etiquette

Communication skills

Customer service

Multitasking

English fluency

Education

High school diploma or equivalent

Tools

PBX systems

Microsoft Office

Email/Internet basics

Job description

Pyramid Global Hospitality is seeking a PBX Operator to serve as the primary voice of the hotel, delivering personalized service and seamless communications for guests and staff. The role demands a friendly, professional demeanor, accuracy in message handling, and swift coordination with multiple departments.

Responsibilities include handling wake‑up calls, emergencies, and guest inquiries, while maintaining log accuracy and contributing to a smooth guest experience across our properties.