Reservations & PBX Specialist — Guest Services & Calls

Hyatt Regency; Tysons (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hyatt Regency Tysons Corner is seeking a Reservations/PBX Agent to handle guest room reservations, provide hotel and local area information, and manage blocking rooms and group lists. You will post prepayments, manage billing for no-shows, and handle all incoming calls, mail, and messages for guests.

The role requires strong typing, a pleasant demeanor, and excellent communication skills, with schedule flexibility to meet hotel needs. Join a full-service hotel committed to guest satisfaction.

Qualifications

• Must have good typing skills.
• Pleasant attitude and excellent phone demeanor.
• Customer service experience preferred.
• Excellent communication skills.
• Schedule flexibility is necessary.

Responsibilities

• Handle reservations duties and block rooms for guests.
• Enter group rooming lists and post prepayments.
• Billing no-show reservations and related tasks.
• Answer all incoming calls and handle guest mail and faxes.
• Take messages for guests and relay information as needed.

Skills

Guest service

Phone etiquette

Typing speed

Communication skills

Tools

PBX system

Job description

Hyatt Regency Tysons Corner is seeking a Reservations/PBX Agent to handle guest room reservations, provide hotel and local area information, and manage blocking rooms and group lists. You will post prepayments, manage billing for no-shows, and handle all incoming calls, mail, and messages for guests.

The role requires strong typing, a pleasant demeanor, and excellent communication skills, with schedule flexibility to meet hotel needs. Join a full-service hotel committed to guest satisfaction.