Reservations/PBX Agent

Park Hyatt Aviara; Tysons (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a Reservations/PBX Agent to manage guest reservations and provide exceptional service across Hyatt properties. The role involves handling incoming calls, assisting guests with information about hotels and the local area, blocking rooms, processing prepayments, and managing mail and messages for guests.

Strong typing, a pleasant phone demeanor, and excellent communication skills are essential.

Qualifications

• Must have good typing skills.
• Must have pleasant attitude and excellent phone demeanor.
• Customer service experience preferred.
• Excellent communication skills required and ability to answer questions relating to the hotels.
• Schedule flexibility is necessary.

Responsibilities

• Handle reservations duties and block rooms.
• Answer all incoming calls and take messages for guests.
• Provide hotel facility information and local area details.
• Manage guest mail and faxes and process prepayments/billing as needed.

Skills

Typing skills

Phone demeanor

Customer service

Communication skills

Schedule flexibility

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone.\"

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It's important to constantly challenge your knowledge and step out of your comfort zone.\" Peggy Focheux Duval: Director of Learning & Development, France

A Reservations/PBX Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. Schedule flexibility is necessary.

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