Reservations/PBX Agent

Hyatt Regency; Tysons (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Hyatt Regency Tysons Corner is seeking a Reservations/PBX Agent to handle guest room reservations, provide hotel and local area information, and manage blocking rooms and group lists. You will post prepayments, manage billing for no-shows, and handle all incoming calls, mail, and messages for guests.

The role requires strong typing, a pleasant demeanor, and excellent communication skills, with schedule flexibility to meet hotel needs. Join a full-service hotel committed to guest satisfaction.

Qualifications

• Must have good typing skills.
• Pleasant attitude and excellent phone demeanor.
• Customer service experience preferred.
• Excellent communication skills.
• Schedule flexibility is necessary.

Responsibilities

• Handle reservations duties and block rooms for guests.
• Enter group rooming lists and post prepayments.
• Billing no-show reservations and related tasks.
• Answer all incoming calls and handle guest mail and faxes.
• Take messages for guests and relay information as needed.

Skills

Guest service

Phone etiquette

Typing speed

Communication skills

Tools

PBX system

Job description

Organization- Hyatt Regency Tysons Corner

A Reservations/PBX Agent is responsible for reservations duties, but is not limited to handling guest room reservation requests for the hotel, provide guest with hotel facility information and answer questions relating to the hotel and local area, blocking rooms, entering group rooming lists, posting prepayments, billing no-show reservations, and other duties as assigned. Also responsible for answering all incoming calls, handling guest mail and faxes, and taking messages for guests.

Summary

Must have good typing skills, a pleasant attitude and excellent phone demeanor. Must work well under pressure. Customer service experience preferred. Excellent communication skills required as well as answer questions relating to the hotels. Schedule flexibility is necessary.

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