Central Reservations (PBX Operator)

Resorts World Catskills; Village of Monticello (NY); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Resorts World Catskills, located in Monticello, NY, seeks a Central Reservations/PBX Agent to deliver superior guest service over the phone, on screen chat, and other channels. You will handle reservations for hotel and related services, including events, limousine, and restaurant bookings.

The role requires 1+ year in a guest service or contact center setting and a high school diploma or equivalent. You will collaborate with multiple departments to ensure seamless guest experiences and support

Qualifications

• 1+ year experience in contact center or guest service field preferred.
• High School diploma or equivalent required.

Responsibilities

• Handle reservations, inquiries, and guest requests via phone, chat, radio or other electronic means.
• Process, create, modify or cancel reservations for hotel and related services (limousine, restaurants, events).
• Coordinate with hotel departments to arrange services and ensure seamless guest experiences.

Education

High School diploma or equivalent

Job description

The Central Reservations/PBX Agent is responsible for providing superior guest service via the phone, on screen chat, radio or other electronic means. Answers and processes all incoming communications internal, external or electronic. Facilitates, processes, creates, modifies or cancels reservations for hotel or multiple hotels, limousine, restaurants, butler services, hotel housekeeping, hotel engineering, concert tickets and special casino events or concerts on or off property.

Experience:

• Previous experience of at least on year in Contact Center, Marketing, Special Event, Hotel Operations, Box Office or related guest service field preferred.

Knowledge:

• High School diploma or equivalent

Equal Opportunity Employer
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