Reservations Manager: Lead Revenue & Guest Experience

Fairmont Hotels & Resorts; Santa Monica (CA); Sur place; USD 80 000 - 85 000; Plein temps

Avantages offerts par ce poste

Discounted rates for hotel stays

Learning programs through our Academie

CSR activities participation

Career development opportunities

Résumé du poste

Fairmont Miramar Hotel & Bungalows in Santa Monica seeks a seasoned Revenue Management & eCommerce leader to guide the Reservations department, driving optimal room revenue and guest satisfaction. You will implement strategies that maximize occupancy and rate integrity while maintaining service excellence across all guest touchpoints.

Reporting to the Director of Revenue Management & eCommerce, you will coordinate group and individual reservations, collaborate with Sales, Conference and

Qualifications

• Leadership experience in a similar role is required.
• Opera PMS experience is preferred.
• Computer literacy in Microsoft Windows applications is required.
• Experience in group and tour markets is preferred.
• Ability to work well under pressure in a fast-paced environment.
• Able to work cohesively as part of a team and focus on guest needs.

Responsabilités

• Lead and manage all aspects of the Reservations department and ensure all service standards are followed.
• Manage and coordinate all group and individual reservations.
• Maintain liaison with Sales, Conference, and Accounting teams.
• Produce daily, weekly, monthly and quarterly reports as required.
• Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services.

Connaissances

Leadership experience

Teamwork

Guest focus

Under pressure

Customer service

Outils

Opera PMS

MS Windows

Description du poste

Fairmont Miramar Hotel & Bungalows in Santa Monica seeks a seasoned Revenue Management & eCommerce leader to guide the Reservations department, driving optimal room revenue and guest satisfaction. You will implement strategies that maximize occupancy and rate integrity while maintaining service excellence across all guest touchpoints.

Reporting to the Director of Revenue Management & eCommerce, you will coordinate group and individual reservations, collaborate with Sales, Conference and