Sales Coordinator

Accorhotel; Santa Monica (CA); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Discounted rates

Academy programs

Planet 21 CSR

Job summary

Fairmont Miramar Hotel & Bungalows in Santa Monica seeks a Sales professional for Corporate and Leisure segments. The role involves coordinating with cross‑department teams, managing client preferences, and preparing sales documents to support the sales cycle.

Experience in luxury hotels and strong English communication are required. Proficiency with Opera Cloud and MS Office is a plus. On-site position with opportunities for growth and VIP client interaction.

Qualifications

• Previous sales experience required; luxury hotel experience preferred.
• Experience with Opera Cloud and Microsoft Office preferred.
• Strong multitasking and organizational abilities; handle pressure well.
• Excellent command of English, both written and spoken.

Responsibilities

• Communicate client preferences to cross-departmental teams.
• Review and action special arrangements for clients.
• Prepare sales-related documents throughout the sales process.
• Prompt response to internal and external guest inquiries.
• Perform site visits of the property.
• Manage event bookings and file creation with required information.
• Assist with inquiries via phone and email to the Corporate and Leisure Office.
• Complete reservations for travel agent rates, complimentary stays and site inspections.
• Cultivate and maintain relationships with clients and travel agency partners.
• Attend department and property meetings as required.
• Greet and assist VIP clients and industry guests.

Skills

Sales experience

Luxury hotel experience

English proficiency

Tools

Opera Cloud

Microsoft Office

Job description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate: $31.50USD per hour

Reporting to the Director of Corporate Sales and Director of Leisure Sales, responsibilities and essential job functions include but are not limited to the following:

• Communicates client preferences to cross-departmental teams
• Review and action any special arrangements
• Prepare sales-related documents throughout the sales process
• Prompt response to internal and external guests’ inquiries
• Perform sites of the property
• File all internal and external events event bookings and include all required information for file creation and applicable maintenance
• Assist with incoming phone calls and emails to the Corporate and Leisure Office, qualify the inquiry and distribute
• Complete reservations for travel agent rates, complimentary stays and site inspections
• Cultivate and maintain relationships with clients and travel agency partners
• Attend department and other property meetings as required
• Greet and assist VIP clients and industry guest when visiting the property

• Previous Sales experience required; luxury hotel experience preferred
• Computer literate in Microsoft Window applications and/or relevant computer applications required
• Experience with Opera Cloud and Microsoft Office preferred
• Ability to multi-task and work under pressure
• Highly organized, results-oriented with ability to be flexible and to work well under pressure, strong level of initiative required
• Proven command of the English language, both oral and written. Excellent telephone etiquette. Proficient skills in proofreading and editing
• Managing budgets, schedules and reports
• A team player who enjoys contact with clients and general public

All your information will be kept confidential according to EEO guidelines.