Group Sales Coordinator

Accorhotel; Santa Monica (CA); On-site; USD 56,000 - 75,000; Full time

Job summary

Fairmont Miramar Hotel & Bungalows is seeking a Group Sales professional to manage client relationships, coordinate cross-departmental requests, and drive group bookings.

This role reports to the Director of Group Sales and requires prior sales experience in luxury hospitality, strong English communication, and proficiency with standard software tools. The position emphasizes multi-tasking, organization, and superb guest service in a high-end property in Santa Monica.

Qualifications

• Previous Sales experience required; luxury hotel experience preferred.
• Computer literate in Microsoft Windows applications and/or relevant computer applications required.
• Experience with Opera Cloud and Microsoft Office preferred.
• Ability to multi-task and work under pressure.
• Highly organized, results-oriented with ability to be flexible and to work well under pressure, strong initiative.
• Proven command of the English language, both oral and written.
• Managing budgets, schedules and reports.
• A team player who enjoys contact with clients and general public.

Responsibilities

• Communicates client preferences to cross-departmental teams
• Review and action any special arrangements
• Prepare sales-related documents throughout the sales process
• Prompt response to internal and external guests’ inquiries
• Perform sites of the property
• File all internal and external events event bookings and include all required information for file creation and applicable maintenance
• Assist with incoming phone calls and emails to the Group Sales Office, qualify the inquiry and distribute
• Complete reservations for travel agent rates, complimentary stays and site inspections
• Cultivate and maintain relationships with clients and travel agency partners
• Attend department and other property meetings as required
• Greet and assist VIP clients and industry guest when visiting the property

Skills

Sales experience

English proficiency

Customer service

Multitasking

Tools

Opera Cloud

Microsoft Office

Windows OS

Job description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate: $31.50USDGross hourly

Reporting to the Director of Group Sales, responsibilities and essential job functions include but are not limited to the following:

• Communicates client preferences to cross-departmental teams
• Review and action any special arrangements
• Prepare sales-related documents throughout the sales process
• Prompt response to internal and external guests’ inquiries
• Perform sites of the property
• File all internal and external events event bookings and include all required information for file creation and applicable maintenance
• Assist with incoming phone calls and emails to the Group Sales Office, qualify the inquiry and distribute
• Complete reservations for travel agent rates, complimentary stays and site inspections
• Cultivate and maintain relationships with clients and travel agency partners
• Attend department and other property meetings as required
• Greet and assist VIP clients and industry guest when visiting the property

• Previous Sales experience required; luxury hotel experience preferred
• Computer literate in Microsoft Window applications and/or relevant computer applications required
• Experience with Opera Cloud and Microsoft Office preferred
• Ability to multi-task and work under pressure
• Highly organized, results-oriented with ability to be flexible and to work well under pressure, strong level of initiative required
• Proven command of the English language, both oral and written. Excellent telephone etiquette. Proficient skills in proofreading and editing
• Managing budgets, schedules and reports
• A team player who enjoys contact with clients and general public

All your information will be kept confidential according to EEO guidelines.