Guest Reservations & Service Coordinator

Accorhotel; Santa Monica (CA); Presencial; USD 34.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounted hotel rates

Learning programs

Planet 21 CSR initiatives

Career development opportunities

Competitive hourly rate

Descripción de la vacante

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a guest-focused hospitality professional to support reservations and guest services. You will book room requests, enter rooming lists, and ensure accurate follow-through to deliver an exemplary guest experience.

The role requires prior customer service experience, comfort with Opera PMS, and strong interpersonal skills to thrive in a fast-paced, team-oriented environment near the Santa Monica coastline.

Formación

• Previous customer-related experience required.
• Previous Opera PMS experience preferred.
• Computer literacy in Windows applications required.
• Strong interpersonal and problem solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Focus on guest needs, remaining calm and courteous at all times.

Responsabilidades

• Provide professional, friendly, and engaging service to guests.
• Book and enter room reservations using the Property Management System (Opera).
• Enter rooming lists accurately and manage requests.
• Take ownership of guest requests and follow up per hotel standards.
• Review daily arrivals and audit duplicate reservations and special requests.
• Communicate with Front Office/Guest Services to ensure requests are met.
• Update reservations for smooth check-in/out processes.
• Assist in maximizing revenue by upselling rooms and hotel facilities.
• Coordinate with Sales and other departments as needed.
• Respond to phone and email inquiries in a timely manner.

Conocimientos

Customer service

Interpersonal skills

Problem solving

Teamwork

Ability to work under pressure

Guest focus

Reliability

Herramientas

Opera PMS

Windows

Descripción del empleo

Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a guest-focused hospitality professional to support reservations and guest services. You will book room requests, enter rooming lists, and ensure accurate follow-through to deliver an exemplary guest experience.

The role requires prior customer service experience, comfort with Opera PMS, and strong interpersonal skills to thrive in a fast-paced, team-oriented environment near the Santa Monica coastline.