Reservations Manager

Accor; Santa Monica (CA); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Discounted hotel rates

Learning programs

CSR activities

Career development opportunities

Global promotion opportunities

Job summary

Accor's Fairmont Miramar Hotel & Bungalows in Santa Monica is seeking a Reservations leader to drive department performance, manage group and individual bookings, and align with Sales, Conference, and Accounting teams. The role emphasizes revenue optimization and guest service excellence.

Reporting to the Director of Revenue Management & eCommerce, you will lead service standards, mentor staff, and use Opera PMS to optimize room revenue while maintaining high guest satisfaction.

Qualifications

• Leadership experience in a similar role required.
• Opera PMS experience preferred.
• Proficient in Microsoft Windows applications.
• Experience in group and tour markets preferred.
• Ability to work under pressure in a fast-paced environment.
• Team player with guest-focused service.

Responsibilities

• Lead and manage all aspects of the Reservations department and ensure all service standards are followed.
• Manage and coordinate all group and individual reservations.
• Maintain close liaison with the Sales, Conference, and Accounting teams.
• Produce daily, weekly, monthly and quarterly reports as required.
• Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services.

Skills

Leadership experience

Group & tour markets

Guest service mindset

Tools

Opera PMS

Microsoft Windows

Job description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third StreetPromenade -- famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• PayRate Range: $80,000-$85,000USD per annum

Job Description

Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following:

• Lead and manage all aspects of the Reservations department and ensure all service standards are followed
• Manage and coordinate all group and individual reservations
• Maintain close liaison with the Sales, Conference, and Accounting teams
• Produce daily, weekly, monthly and quarterly reports as required
• Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services

Qualifications

• Previous leadership experience in a similar role required
• Previous Property Manager System (Opera) experience preferred
• Computer literate in Microsoft Window applications required
• Previous experience within group and tour markets preferred
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

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