Luxury Group Sales Coordinator - VIP Client Engagement

Accorhotel; Santa Monica (CA); On-site; USD 56,000 - 75,000; Full time

Job summary

Fairmont Miramar Hotel & Bungalows is seeking a Group Sales professional to manage client relationships, coordinate cross-departmental requests, and drive group bookings.

This role reports to the Director of Group Sales and requires prior sales experience in luxury hospitality, strong English communication, and proficiency with standard software tools. The position emphasizes multi-tasking, organization, and superb guest service in a high-end property in Santa Monica.

Qualifications

• Previous Sales experience required; luxury hotel experience preferred.
• Computer literate in Microsoft Windows applications and/or relevant computer applications required.
• Experience with Opera Cloud and Microsoft Office preferred.
• Ability to multi-task and work under pressure.
• Highly organized, results-oriented with ability to be flexible and to work well under pressure, strong initiative.
• Proven command of the English language, both oral and written.
• Managing budgets, schedules and reports.
• A team player who enjoys contact with clients and general public.

Responsibilities

• Communicates client preferences to cross-departmental teams
• Review and action any special arrangements
• Prepare sales-related documents throughout the sales process
• Prompt response to internal and external guests’ inquiries
• Perform sites of the property
• File all internal and external events event bookings and include all required information for file creation and applicable maintenance
• Assist with incoming phone calls and emails to the Group Sales Office, qualify the inquiry and distribute
• Complete reservations for travel agent rates, complimentary stays and site inspections
• Cultivate and maintain relationships with clients and travel agency partners
• Attend department and other property meetings as required
• Greet and assist VIP clients and industry guest when visiting the property

Skills

Sales experience

English proficiency

Customer service

Multitasking

Tools

Opera Cloud

Microsoft Office

Windows OS

Job description

Fairmont Miramar Hotel & Bungalows is seeking a Group Sales professional to manage client relationships, coordinate cross-departmental requests, and drive group bookings.

This role reports to the Director of Group Sales and requires prior sales experience in luxury hospitality, strong English communication, and proficiency with standard software tools. The position emphasizes multi-tasking, organization, and superb guest service in a high-end property in Santa Monica.