Repair & Service Customer Care Specialist

USA MOT Motion Industries, Inc.; Cleveland (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries, under close supervision, seeks a Repair & Service- Customer Service Representative to accurately fulfill customer orders and manage incoming calls in Cleveland, OH. You will quote products, enter orders, and help drive process improvements while maintaining inventory levels.

Responsibilities include negotiating pricing within parameters, coordinating with account reps, expediting backorders, and handling returns.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication

Verbal

Written

Listening

Multitasking

Time management

Information processing

Email

Business systems

Internet search

Education

High school diploma or GED

Tools

Product knowledge

Job description

Motion Industries, under close supervision, seeks a Repair & Service- Customer Service Representative to accurately fulfill customer orders and manage incoming calls in Cleveland, OH. You will quote products, enter orders, and help drive process improvements while maintaining inventory levels.

Responsibilities include negotiating pricing within parameters, coordinating with account reps, expediting backorders, and handling returns.