Senior Customer Service & Order Solutions Lead

Motion Industries (MOT); Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Motion Industries in Cleveland, OH is seeking a Senior Customer Service Representative to respond to inquiries, provide quotes, and place customer orders. You will work under limited supervision and leverage in-depth knowledge of Motion's products and services to ensure customer expectations are accurately determined and met.

The role emphasizes building relationships, guiding less experienced reps, negotiating prices within parameters, and ensuring timely shipments.

Qualifications

• High school diploma or GED; 5+ years related experience.
• Strong reliability, organization, and attention to detail.
• Excellent communication, negotiation, and product knowledge.

Responsibilities

• Responds to complex customer inquiries and quotes.
• Places customer orders via telephone, fax, email, or walk-in.
• Influences gross profit through pricing within parameters.
• Builds customer relationships to drive repeat business.
• Expedites backorders and prepares orders for shipment.
• Coaches less experienced Customer Service Representatives.

Skills

Customer service

Negotiation

Communication

Detail-oriented

Multi-tasking

Computer literacy

Education

High school diploma or GED

Tools

MS Office

ERP system

Job description

Motion Industries in Cleveland, OH is seeking a Senior Customer Service Representative to respond to inquiries, provide quotes, and place customer orders. You will work under limited supervision and leverage in-depth knowledge of Motion's products and services to ensure customer expectations are accurately determined and met.

The role emphasizes building relationships, guiding less experienced reps, negotiating prices within parameters, and ensuring timely shipments.