Customer Care & Order Fulfillment Specialist

Genuine Parts; Woodridge (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Motion Industries seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

Responsibilities include responding to product inquiries, entering orders, negotiating prices within parameters, and coordinating shipments while maintaining inventory levels and supporting account relationships. This role emphasizes reliability, communication, and timely problem solving.

Qualifications

• Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences pricing within parameters to maximize profit while meeting customer needs.
• Builds customer relationships to drive repeat business and supports process improvements.
• Determines shipping method for customer orders and expedites backorders as needed.
• May handle customer returns and source products in inventory or supplier stock.

Skills

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Time management

Education

High school diploma or GED

Tools

Email

Business systems

Internet search

Job description

Motion Industries seeks a Customer Service Representative to accurately fulfill customer orders and manage incoming calls under close supervision.

Responsibilities include responding to product inquiries, entering orders, negotiating prices within parameters, and coordinating shipments while maintaining inventory levels and supporting account relationships. This role emphasizes reliability, communication, and timely problem solving.