Order & Customer Care Specialist

Motion Industries (MOT); San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage calls. You will enter orders, respond to product inquiries, provide quotes, and negotiate pricing to support gross profit goals.

Build lasting customer relationships, monitor inventory, arrange shipping, and handle backorders with attention to detail in a fast-paced environment.

Qualifications

• Typically requires a high school diploma or GED and 0–3 years of related experience.
• Strong communication, written and verbal, with listening skills.
• Reliability, organization, and attention to detail are essential.
• Moderate computer skills; use business systems and internet searches to find products.

Responsibilities

• Respond to basic customer inquiries regarding products and quotes.
• Enter orders via telephone, fax, email, or in person.
• Influence gross profit by negotiating sale and purchase prices within parameters.
• Maintain positive customer relationships to drive repeat business.
• Ensure inventory levels are adequate and determine cost-effective shipping.
• Expedite backorders and handle returns as needed.

Skills

Reliability and detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative to accurately fulfill customer orders and manage calls. You will enter orders, respond to product inquiries, provide quotes, and negotiate pricing to support gross profit goals.

Build lasting customer relationships, monitor inventory, arrange shipping, and handle backorders with attention to detail in a fast-paced environment.