Senior Customer Service & Solutions Specialist

USA MOT Motion Industries, Inc.; Cleveland (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation time

Sick pay

Holiday pay

Job summary

Motion Industries in Cleveland, OH seeks a Senior Customer Service Representative to respond to complex inquiries, provide quotes, and process orders under limited supervision. You will leverage deep product knowledge to guide customers and support order accuracy and timely delivery.

This role also involves coaching less experienced reps, negotiating prices within policy, and building lasting relationships to drive repeat business, with emphasis on reliability, communication, and strong

Qualifications

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Excellent computer skills.
• Excellent negotiation skills.
• Strong product knowledge.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders by telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
• Expedites backorders.
• May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• May handle customer returns.
• May be assigned to one customer.
• Provides coaching, guidance, and direction to less experienced Customer Service Representatives.
• Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
• May be responsible for quality and/or safety in the branch.
• Performs other duties as assigned.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Five or more years related experience

Job description

Motion Industries in Cleveland, OH seeks a Senior Customer Service Representative to respond to complex inquiries, provide quotes, and process orders under limited supervision. You will leverage deep product knowledge to guide customers and support order accuracy and timely delivery.

This role also involves coaching less experienced reps, negotiating prices within policy, and building lasting relationships to drive repeat business, with emphasis on reliability, communication, and strong